Last updated: October 16, 2026
ClinicaleBooks.com provides digital textbooks and clinical reference books exclusively in PDF format. Because no physical books are shipped, physical returns do not apply. This policy outlines how file replacements, access support, and refunds are handled for all digital orders.
Digital Delivery and Instant Access
All digital textbooks are made available immediately after successful payment through your on-screen order confirmation and email access details. Because full access to the digital product is granted instantly upon purchase, completed orders are generally final once access has been provided—except where applicable law requires otherwise, or where ClinicaleBooks.com cannot supply the purchased file as described.
File Issues and Replacements
If your PDF file is corrupted, damaged, incomplete, inaccessible, or does not match the exact title or edition listed on your order, please contact us within 7 days of purchase. Include your order number and a brief description of the issue.
Once verified, we will first provide a working replacement of the correct textbook file at no additional charge. If we are unable to provide the purchased file as described or cannot reasonably resolve the technical issue, we will review the order for a full refund or another appropriate remedy.
Wrong Title or Edition Selected at Checkout
Please verify the exact book title, edition, and ISBN before completing your purchase. If the product page accurately stated the title and edition and the wrong item was selected by mistake, the order is generally not eligible for a refund once instant digital access has been provided. However, please contact us promptly and we will review whether an alternative solution is available.
Duplicate Charges or Billing Issues
If you believe you were charged twice for the same order, billed an incorrect amount, or experienced another payment issue, contact us promptly with the relevant order number. We will review the transaction records and work with the payment provider to resolve the discrepancy.
Incorrect Email Address
If you entered a mistyped email address at checkout, contact us with your order number and the correct email address. Once we verify your purchase, we will update your details and restore your file access. Entering an incorrect email address does not by itself qualify an order for a refund when the purchased file can still be delivered.
Device and Software Compatibility
ClinicaleBooks.com supplies standard PDF files. Customers are responsible for using a compatible device and PDF reader capable of opening standard PDF documents. If you have trouble opening or viewing a file, please contact us first so we can help determine whether the issue relates to the file itself or the software being used.
How to Request Support
Email contact@clinicalebooks.com with your order number, the textbook title, and a brief explanation of the problem. We may request additional details (such as a screenshot of an error message) to verify the order or diagnose a file issue.
Processing Approved Refunds
When a refund is approved, it is issued back to the original payment method whenever possible. The time required for the funds to appear on your statement depends on your bank, card issuer, digital wallet, or payment provider.
Your Legal Rights
Nothing in this policy limits or excludes any mandatory consumer rights or legal remedies that cannot be waived under the laws applicable to your purchase.